Customer feedback

Pembrokeshire Housing welcomes your comments about the services that we provide as they can help us to maintain the quality of our service and hopefully satisfy you, the customer.

Compliments will be passed on to the relevant person or department as we feel that it only fair that good service is recognised.

We hope that customers do not need to make complaints about the way in which policies affect them or the way in which they have been treated but should this be necessary, it will be acknowledged within 7 days and the circumstances investigated. We will then seek to resolve the matter within 28 days. If you are dissatisfied with the result of the investigation there is an opportunity to appeal against the decision. Please ask for further details.

Compliments or complaints should be made in writing to:

Customer feedback form
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