Service standards
The standards you can expect from us:
- When you telephone us we will:
- Answer your call promptly
- Introduce ourselves
- Deal with your query or find the right person
- Ring you back if necessary
- When you write to us we will:
- Respond to your letter
- Use plain language and no jargon
- Include the writer's full contact details
- Reply using the language you used
- When you visit us we will:
- Treat you courteously
- Dress smartly and wear a name badge
- Give you a private interview if you want
- Arrange to visit you in your own home if you can't visit us
- When we visit you we will:
- Make an appointment
- Show you an identity card
- Respect your home
- Leave a calling card