Rent
- 1. When is my rent due?
- 2. How do I pay my rent?
- 3. Why do I have to pay a service charge on top of my rent?
- 4. I have stopped working; do I still have to pay my rent?
- 5. I'm finding it difficult to pay my rent and have fallen into rent arrears?
Q1. When is my rent due?
Your rent and service charge, if applicable, is payable weekly in advance and is due on Monday.
Q2. How do I pay my rent?
You can pay your rent in several ways:
Direct Debit - Through direct debit or standing order. Payments can be made weekly or monthly in advance. Standing order and direct debit forms are available from our office.
Online - just go to our Paying rent page.
Through Girobank - You can pay your rent at your local post office. A Girocard with your name and reference number is available on request.
Bank Paying-in Book - by paying your rent into our bank using your paying-in book. You will receive a bank paying in book for payment of your rent. If you need a replacement please call our office.
By Telephone - You can pay your rent over the phone by debit or credit card by calling our office on 0800 854568 during normal working hours.
At Our Office - You may pay at our office with cash, cheque, postal order or debit/credit card during normal working hours.
By Post - Cheques should be made payable to Pembrokeshire Housing. Please do not send cash through the post.
By door-to-door collection - If you are disabled and are unable to use one of the methods above please contact us and we will arrange this payment option.
Directly to your Area officer - In exceptional circumstances you may give rent to an Area officer and they will give you a receipt.
Q3. Why do I have to pay a service charge on top of my rent?
Where we provide additional services to some of our customers these are paid for through a service charge. Here are some examples:
- grounds maintenance
- communal cleaning
- communal lighting
- servicing voice entry systems
- maintaining fire alarm systems
Details of your service charges are sent to you each Spring.
Q4. I have stopped working; do I still have to pay my rent?
If you have recently stopped working and are now claiming benefits you will need to make a claim for Housing Benefit. If you would like advice about whether or not you are entitled to additional benefits contact our Welfare Benefits Advisor.
Q5. I'm finding it difficult to pay my rent and have fallen into rent arrears?
Please talk to your Area Officer straight away. It is always best to admit you are having problems paying your rent at an early stage.
- Read carefully any letters you receive from us, or the County Court.
- Keep in touch with us. We want you to keep your home and repay your rent arrears.
- Come to an agreement to repay your rent arrears in a way that you can afford and stick to it.