Customer leaflets
Click on the links below to download the document:
- Caretaking - 652 KB Adobe PDF
- Clean and Empty - 363 KB Adobe PDF
- Code of Conduct for people we send to do work in your home - 657 KB Adobe PDF
- Compensating Extra Heating - 427 KB Adobe PDF
- Complaints - 444 KB Adobe PDF
- Controlling Condensation and Mould - 3,159 KB Adobe PDF
- Customer Care Code - 2,266 KB Adobe PDF
- Data Protection - 454 KB Adobe PDF
- Doors and Windows - 549 KB Adobe PDF
- Golden Goodbye - 499 KB Adobe PDF
- Home Contents Insurance - 473 KB Adobe PDF
- Housing Plus - 539 KB Adobe PDF
- Local Worker Scheme - 494 KB Adobe PDF
- Neighbours Who Cause a Nuisance - 661 KB Adobe PDF
- Policy on Pets - 476 KB Adobe PDF
- Right to Acquire - 447 KB Adobe PDF
- Right to Buy - 476 KB Adobe PDF
- Running in Your New Home - 498 KB Adobe PDF
- Service Standards - Moving In - 229 KB Adobe PDF
- The Guarantee for Housing Association Residents - 317 KB Adobe PDF
- Welcome on Board - 469 KB Adobe PDF
- Your Home Book - 2,447 KB Adobe PDF
- Your Rent Statement Explained - 445 KB Adobe PDF
- Your Right to Make Improvements - 494 KB Adobe PDF